Permissions, Privileges, and Access Controls in OTRS

1) Permissions, Privileges, and Access Controls

EUVDB-ID: #VU45200

Risk: Low

CVSSv4.0: 1.2 [CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: CVE-2008-7279

CWE-ID: CWE-264 - Permissions, Privileges, and Access Controls

Exploit availability: No

Description

The vulnerability allows a remote #AU# to read and manipulate data.

The CustomerInterface component in Open Ticket Request System (OTRS) before 2.2.8 allows remote authenticated users to bypass intended access restrictions and access tickets of arbitrary customers via unspecified vectors.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 0.5 - 2.2.6

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:0.5:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:1.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:1.0.0:*:*:*:*:*:*:*

External links

https://bugs.otrs.org/show_bug.cgi?id=3103
https://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated privileged user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.