General Terms and Condition


Cybersecurity Help s.r.o. registered in Czech Republic in commercial registry of companies under ID 03828328, with address Moravské náměstí 127/3, Brno-město, 602 00 Brno, Czech Republic, further referred to as: COMPANY


the natural or legal person that uses, or desires to use the Cybersecurity Help services, further referred to as: CUSTOMER, agree to the following conditions:



This Agreement: the Cybersecurity Help agreement. This agreement is governed by Czech Law.


CUSTOMER is the natural or legal person who uses or desires to use the Cybersecurity Help services.


Customer’s data is, amongst others, the information handled and/or generated by COMPANY services, on behalf of CUSTOMER, and stored by the COMPANY. CUSTOMER’s data may contain digital information, including but not limited to numbers, texts, graphics, photos, software, or other information.

CUSTOMMER’s data is handled according to privacy policy, outlined here.

The Service

The Service is the hosted version of services provided by the COMPANY, which are installed and operated from servers maintained and secured by the COMPANY and accessible only via the Internet.


On the website you can request registration for the Service. After registration, the Registered User remains registered until the Registered User decides to unregister on the website. During the registration period the Registered User is granted access to, and use of, The Service. The Registered User will be billed according to prices and package, which can be chosen from the Registered User’s billing page.

Registered User

The Registered User is the CUSTOMER who has officially registered for the Service on the website

Terms and Conditions

Code of Conduct

By agreeing to these Terms, you’re agreeing that, when using the Service, you will follow these rules:

  1. Do not perform any illegal actions,
  2. do not provide falsified information about yourself or your company,
  3. do not engage in any activity that exploits, harms, or threatens to harm children,
  4. do not perform assessment of systems and servers you are not authorized to by the asset owners or any another legal entity with power to authorize such actions,
  5. do not circumvent any restrictions on access to or availability of the Service,
  6. do not engage in activity that is harmful to you, the Service, or others (e.g., transmitting viruses, stalking, communicating hate speech, or advocating violence against others),
  7. do not engage in activity that violates the privacy of others,
  8. do not use our Service for purposes that directly or indirectly may threaten national security interests of Czech republic, EU members or NATO member countries.
  9. do not resell, provide or share access to our Service with residents, private or government entities that are listed in the sanctions lists of EU and US or were listed


Any violation of these terms may result in partial or complete refusal to deliver the Service. The Company reserves the right to immediately block access to your Registered User account without prior notice.

Payment Terms

If you purchase the Service, then these payment terms apply to your purchase and you agree to them.


If there is a charge associated with a portion of the Service, you agree to pay that charge. The price stated for the Service excludes all applicable taxes and currency exchange settlements, unless stated otherwise. We may suspend or cancel the Service if we do not receive an on time, full payment from you. Suspension or cancellation of the Service for non-payment could result in a loss of access to and use of your account and its content.

Your Billing Account

To pay the charges for a Service, you will be asked to provide a payment method at the time of your first payment for the Service along with your billing information. You can access and change your billing information on the Registered User’s billing page. Additionally, you agree to permit COMPANY to use any updated account information regarding your selected payment method provided by your issuing bank or the applicable payment network. You agree to keep your billing account and contact information current at all times. Changes made to your billing account will not affect charges we submit to your billing account before we could reasonably act on your changes to your billing account.

Billing & Invoicing

The COPMANY accepts payments via bank wire transfer (SWIFT) and payment cards. Invoices for payments via bank transfer are issued by the COMPANY either in Czech crowns or Euros.

When paying with a bank card, invoices are issued by the payment gateway provider in the currency, selected by the CUSTOMER.

Prices provided by the COPMANY may vary in Czech crowns and Euros at the current exchange rate.

We currently accept payments from our clients via these methods:

  • Direct bank transfer to COMPANY’s bank account (SWIFT)
    This payment method is available upon request via the support ticket. The COMPANY will provide the CUSTOMER with all necessary data for SWIFT transaction, including an invoice prior to the payment.
  • Payments via the VeriFone, Inc. payment gateway system
    The payments are processed via the VeriFone, Inc. payment gateway system. The COMPANY does not store or process any sensitive data, related to financial transaction, such as credit card numbers, CVV codes or any other sensitive information, related to your payment option.

If we make an error on your bill, you must tell us within 60 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we won't be required to correct the error or provide a refund.

Refund Policy

Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable.

If you believe that COMPANY has charged you in error, you must contact us within 60 days of such charge. No refunds will be given for any charges more than 60 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply.

The COPMANY may choose to give refunds if the CUSTOMER is not satisfied with the quality of the provided Service. Such refund may be given starting from the time of the initial complaint until the end of the subscription period.

Canceling the Services

You may cancel the Service at any time, with or without cause. To cancel the Service and request a refund, if you are entitled to one, contact the support team via the COMPANY website. You should refer back to the offer describing the Service as (i) you may not receive a refund at the time of cancellation; (ii) you may be obligated to pay cancellation charges; (iii) you may be obligated to pay all charges made to your billing account for the Service before the date of cancellation; or (iv) you may lose access to and use of your account when you cancel the Service. If you cancel the Service, your access to the Service ends at the end of your current Service period.

Price Changes

We reserve the right to change the price of the Service at any time. CUSTOMER will be notified 30 days prior to any pricing changes. If you do not agree to the price change, you must cancel and stop using the Service before the price change takes effect. If there is a fixed term and price for your Service offer, that price will remain in force for the fixed term.


Cybersecurity Help s.r.o., and our affiliates, resellers, distributors, and vendors, make no warranties, express or implied, guarantees or conditions with respect to your use of the Service. You understand that use of the Service is at your own risk and that we provide the Service on an "as is" basis "with all faults" and "as available". You bear the entire risk of using the Service. The COMPANY doesn't guarantee the accuracy or timeliness of information available from the Service. To the extent permitted under your local law, we exclude any implied warranties, including for merchantability, satisfactory quality, fitness for a particular purpose, workmanlike effort, and non-infringement. You may have certain rights under your local law. Nothing in these terms is intended to affect those rights, if they are applicable. You acknowledge that computer and telecommunications systems are not fault-free and occasional periods of downtime occur. We do not guarantee the Service will be uninterrupted, timely, or error-free or that content loss won't occur, nor do we guarantee any connection to or transmission from the computer networks.

Limitation of Liability

If you have any basis for recovering damages (including breach of these Terms), you agree that your exclusive remedy is to recover, from the COMPANY or any affiliates, resellers, distributors, Third-Party Apps and Service providers, and vendors, direct damages up to an amount equal to your Service fee for the month during which the breach occurred (or up to $10.00 if the services are free). You can't recover any other damages or losses, including, without limitation, direct, consequential, lost profits, special, indirect, incidental, or punitive. These limitations and exclusions apply even if this remedy doesn't fully compensate you for any losses or fails of its essential purpose or if we knew or should have known about the possibility of the damages. To the maximum extent permitted by law, these limitations and exclusions apply to anything or any claims related to these Terms, the Service, or the software related to the Service.

Complaints Procedure

Any complaints about the Service and its quality should be addressed to website support using contact information on the Contact Us page or email address: The COMPANY reserves the right to act in its best interests to provide the best possible and reasonable quality of Service to CUSTOMER. If the complaints are not met by the COMPANY or the COPMANY is not able to satisfy CUSTOMER needs, CUSTOMER may request refund according to Payment Terms, described in this document.


All issues not covered by this Agreement should be resolved by means of mutual communication between the Parties. If the agreement between the Parties is not met, the dispute should be solved in accordance to Czech Law.

Access restrictions

Individuals and legal entities who are citizens or residents of the following countries are not allowed to visit COMPANY website or use COMPANY services:

  • Russian Federation
  • Belarus
  • Iran

Revision #7.

Updated: 2022-11-28