SB2011031817 - Input validation error in OTRS
Published: March 18, 2011 Updated: August 11, 2020
Security Bulletin ID
SB2011031817
Severity
Medium
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Denial of service
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Input validation error (CVE-ID: CVE-2010-4767)
The vulnerability allows a remote non-authenticated attacker to perform service disruption.
Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated with diacritical marks and an invalid charset, which allows remote attackers to cause a denial of service (duplicate tickets and duplicate auto-responses) by sending a crafted message to a POP3 mailbox.
Remediation
Install update from vendor's website.