Cryptographic issues in OTRS

1) Cryptographic issues

EUVDB-ID: #VU45219

Risk: Medium

CVSSv4.0: 2.7 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green]

CVE-ID: CVE-2011-1433

CWE-ID: CWE-310 - Cryptographic Issues

Exploit availability: No

Description

The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.

The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the session data in the database, which makes it easier for context-dependent attackers to obtain sensitive information by reading the _UserLogin and _UserPW fields.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 0.5 - 3.0.4

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:0.5:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:1.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:1.0.0:*:*:*:*:*:*:*

External links

https://bugs.otrs.org/show_bug.cgi?id=6878
https://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
https://exchange.xforce.ibmcloud.com/vulnerabilities/66196

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.