Cross-site scripting in OTRS

1) Cross-site scripting

EUVDB-ID: #VU41851

Risk: Low

CVSSv4.0: 1.2 [CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: CVE-2014-2553

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

Vulnerability allows a remote attacker to perform Cross-site scripting attacks.

An input validation error exists in Open Ticket Request System (OTRS) 3.1.x before 3.1.21, 3.2.x before 3.2.16, and 3.3.x before 3.3.6. A remote authenticated attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in victim's browser in security context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Cybersecurity Help is currently unaware of any official solution to address this vulnerability.

Vulnerable software versions

OTRS: 3.1.0 - 3.3.5

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:3.1.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:3.1.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:3.1.2:*:*:*:*:*:*:*

External links

https://lists.opensuse.org/opensuse-updates/2014-04/msg00062.html
https://secunia.com/advisories/57616
https://www.otrs.com/security-advisory-2014-04-xss-issue

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated privileged user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.