Cross-site scripting in osTicket

Published: 2014-07-09 | Updated: 2020-11-18
Risk Low
Patch available YES
Number of vulnerabilities 1
CVE-ID CVE-2014-4744
Exploitation vector Network
Public exploit N/A
Vulnerable software
Other software / Other software solutions


Security Bulletin

This security bulletin contains one low risk vulnerability.

1) Cross-site scripting

EUVDB-ID: #VU41490

Risk: Low


CVE-ID: CVE-2014-4744

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No


Vulnerability allows a remote attacker to perform XSS attacks.

The vulnerability is caused by an input validation error in osTicket before 1.9.2 when processing the (1) Phone Number field to open.php or (2) Phone number field, (3) passwd1 field, (4) passwd2 field, or (5) do parameter to account.php. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in victim's browser in security context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.


Install update from vendor's website.

Vulnerable software versions

osTicket: 1.0 - 1.9.0

CPE2.3 External links

Q & A

Can this vulnerability be exploited remotely?

Is there known malware, which exploits this vulnerability?