Information disclosure in Cisco Finesse

1) Information disclosure

EUVDB-ID: #VU6423

Risk: Low

CVSSv3.1: 4.6 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2017-6626

CWE-ID: CWE-798 - Use of Hard-coded Credentials

Exploit availability: No

Description

The vulnerability allows a remote unauthenticated user to obtain potentially sensitive information on the target system.

The weakness exists due to existence of a user account that has an undocumented, hard-coded password. A remote attacker can use hard-coded credentials, login with this account, retrieve potentially sensitive information and receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes.

Successful exploitation of the vulnerability results in information disclosure.

Mitigation

Install update from vendor's website.

Vulnerable software versions

Cisco Finesse: 11.5.1 - 11.6.1

External links

http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.