Improper access control in otrs OTRS

1) Improper access control

EUVDB-ID: #VU15368

Risk: Low

CVSSv4.0: 1.3 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear]

CVE-ID: CVE-2018-14593

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote attacker to gain unauthorized access to sensitive information.

The vulnerability exists due to improper access control restrictions when accessing certain URL. A remote authenticated attacker with agent privileges can escalate privileges and gain access to otherwise restricted functionality.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

OTRS: 4.0.0 - 6.0.9

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:4.0.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:4.0.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:4.0.2:*:*:*:*:*:*:*

External links

https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.