Risk | Medium |
Patch available | YES |
Number of vulnerabilities | 2 |
CVE-ID | CVE-2018-16586 CVE-2018-16587 |
CWE-ID | CWE-20 |
Exploitation vector | Network |
Public exploit | N/A |
Vulnerable software Subscribe |
OTRS Web applications / Other software |
Vendor | otrs.org |
Security Bulletin
This security bulletin contains information about 2 vulnerabilities.
EUVDB-ID: #VU31198
Risk: Low
CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]
CVE-ID: CVE-2018-16586
CWE-ID:
CWE-20 - Improper input validation
Exploit availability: No
DescriptionThe vulnerability allows a remote non-authenticated attacker to manipulate data.
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.
MitigationInstall update from vendor's website.
Vulnerable software versionsOTRS: 6.0.0 - 6.0.10
External linkshttp://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/
http://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963
http://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7
http://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302
http://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
http://www.debian.org/security/2018/dsa-4317
Q & A
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.
EUVDB-ID: #VU31199
Risk: Medium
CVSSv3.1: 5.7 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N/E:U/RL:O/RC:C]
CVE-ID: CVE-2018-16587
CWE-ID:
CWE-20 - Improper input validation
Exploit availability: No
DescriptionThe vulnerability allows a remote non-authenticated attacker to manipulate data.
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
MitigationInstall update from vendor's website.
Vulnerable software versionsOTRS: 6.0.0 - 6.0.10
External linkshttp://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
http://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
http://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843
http://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
http://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
http://www.debian.org/security/2018/dsa-4317
Q & A
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.