SB2018092810 - Multiple vulnerabilities in otrs OTRS

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Main Vulnerability Database SB2018092810

SB2018092810 - Multiple vulnerabilities in otrs OTRS

Published: September 28, 2018 Updated: July 17, 2020

Security Bulletin ID SB2018092810
CSH Severity
Medium
Patch available
YES
Number of vulnerabilities 2
Exploitation vector Remote access
Highest impact Data manipulation

Breakdown by Severity

Medium 50% Low 50%
  • Low
  • Medium
  • High
  • Critical

Description

This security bulletin contains information about 2 vulnerabilities.


1) Input validation error (CVE-ID: CVE-2018-16586)

CWE-ID: CWE-20 - Improper input validation

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear


The vulnerability allows a remote non-authenticated attacker to manipulate data.

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.


2) Input validation error (CVE-ID: CVE-2018-16587)

CWE-ID: CWE-20 - Improper input validation

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:H/VA:N/SC:N/SI:N/SA:N/E:U/U:Green


The vulnerability allows a remote non-authenticated attacker to manipulate data.

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.


Remediation

Install update from vendor's website.

References