1) Cross-site scripting

Risk: Low

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C] [PCI]

CVE-ID: CVE-2019-10067

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The vulnerability allows a remote authenticated user to read and manipulate data.

An issue was discovered in Open Ticket Request System (OTRS) 7.x through 7.0.6 and Community Edition 5.0.x through 5.0.35 and 6.0.x through 6.0.17. An attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 1.0.2b

CPE

• cpe:2.3:a:otrs_org:otrs:1.0.2b:*:*:*:*::*:*

External links

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
https://community.otrs.com/security-advisory-2019-05-security-update-for-otrs-framework/

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.