Input validation error in OTRS
| Risk | Low |
| Patch available | YES |
| Number of vulnerabilities | 1 |
| CVE-ID | CVE-2020-1767 |
| CWE-ID | CWE-20 |
| Exploitation vector | Network |
| Public exploit | N/A |
| Vulnerable software Subscribe |
OTRS Web applications / Other software |
| Vendor | otrs.org |
Security Bulletin
This security bulletin contains one low risk vulnerability.
1) Input validation error
EUVDB-ID: #VU51865
Risk: Low
CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]
CVE-ID: CVE-2020-1767
CWE-ID:
CWE-20 - Improper input validation
Exploit availability: No
DescriptionThe vulnerability allows a remote authenticated user to manipulate data.
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
MitigationInstall update from vendor's website.
Vulnerable software versionsOTRS: 6.0.0 - 6.0.13
External linkshttp://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
http://otrs.com/release-notes/otrs-security-advisory-2020-03/
Q & A
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.
