Information disclosure in OTRS



Published: 2020-03-27 | Updated: 2021-04-01
Risk Low
Patch available YES
Number of vulnerabilities 1
CVE-ID CVE-2020-1769
CWE-ID CWE-200
Exploitation vector Network
Public exploit N/A
Vulnerable software
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OTRS
Web applications / Other software

Vendor otrs.org

Security Bulletin

This security bulletin contains one low risk vulnerability.

1) Information disclosure

EUVDB-ID: #VU51866

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2020-1769

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 5.0.0 - 6.0.13

External links

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
http://otrs.com/release-notes/otrs-security-advisory-2020-06/


Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.



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