SB2021040145 - Information disclosure in otrs (Alpine package)
Published: April 1, 2021
Security Bulletin ID
SB2021040145
Severity
Medium
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Information disclosure
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Information disclosure (CVE-ID: CVE-2019-12497)
The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Remediation
Install update from vendor's website.