SB2021040145 - Information disclosure in otrs (Alpine package)

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Main Vulnerability Database SB2021040145

SB2021040145 - Information disclosure in otrs (Alpine package)

Published: April 1, 2021

Security Bulletin ID SB2021040145
CSH Severity
Medium
Patch available
YES
Number of vulnerabilities 1
Exploitation vector Remote access
Highest impact Information disclosure

Breakdown by Severity

Medium 100%
  • Low
  • Medium
  • High
  • Critical

Description

This security bulletin contains information about 1 vulnerability.


1) Information disclosure (CVE-ID: CVE-2019-12497)

CWE-ID: CWE-200 - Exposure of sensitive information to an unauthorized actor

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green


The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.


Remediation

Install update from vendor's website.

References