SB2021040146 - Information disclosure in otrs (Alpine package)

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Main Vulnerability Database SB2021040146

SB2021040146 - Information disclosure in otrs (Alpine package)

Published: April 1, 2021

Security Bulletin ID SB2021040146
CSH Severity
Medium
Patch available
YES
Number of vulnerabilities 1
Exploitation vector Remote access
Highest impact Information disclosure

Breakdown by Severity

Medium 100%
  • Low
  • Medium
  • High
  • Critical

Description

This security bulletin contains information about 1 vulnerability.


1) Information disclosure (CVE-ID: CVE-2019-12746)

CWE-ID: CWE-200 - Exposure of sensitive information to an unauthorized actor

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green


The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.


Remediation

Install update from vendor's website.

References