SB2021040158 - Input validation error in otrs (Alpine package)
Published: April 1, 2021
Security Bulletin ID
SB2021040158
Severity
Low
Patch available
YES
Number of vulnerabilities
1
Exploitation vector
Remote access
Highest impact
Data manipulation
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 1 security vulnerability.
1) Input validation error (CVE-ID: CVE-2020-1767)
The vulnerability allows a remote authenticated user to manipulate data.
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Remediation
Install update from vendor's website.