Multiple vulnerabilities in osTicket

1) SQL injection

EUVDB-ID: #VU57167

Risk: High

CVSSv3.1: 8.5 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-89 - Improper Neutralization of Special Elements used in an SQL Command ('SQL Injection')

Exploit availability: No

Description

The vulnerability allows a remote attacker to execute arbitrary SQL queries in database.

The vulnerability exists due to insufficient sanitization of user-supplied data. A remote attacker can send a specially crafted request to the affected application and execute arbitrary SQL commands within the application database.

Successful exploitation of this vulnerability may allow a remote attacker to read, delete, modify data in database and gain complete control over the affected application.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

2) Information disclosure

EUVDB-ID: #VU57168

Risk: Medium

CVSSv3.1: 6.5 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote attacker to gain access to potentially sensitive information.

The vulnerability exists due to excessive data output by the application. A remote attacker can gain unauthorized access to sensitive information on the system.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

3) Server-Side Request Forgery (SSRF)

EUVDB-ID: #VU57169

Risk: Medium

CVSSv3.1: 5.1 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-918 - Server-Side Request Forgery (SSRF)

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform SSRF attacks.

The vulnerability exists due to insufficient validation of user-supplied input. A remote attacker can send a specially crafted HTTP request and trick the application to initiate requests to arbitrary systems.

Successful exploitation of this vulnerability may allow a remote attacker gain access to sensitive data, located in the local network or send malicious requests to other servers from the vulnerable system.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

4) Stored cross-site scripting

EUVDB-ID: #VU57170

Risk: Low

CVSSv3.1: 6.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in iFrame tags. A remote attacker can inject and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

5) Cross-site scripting

EUVDB-ID: #VU57171

Risk: Low

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in Advanced Search. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

6) Cross-site scripting

EUVDB-ID: #VU57172

Risk: Low

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in Tasks. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

7) Cross-site scripting

EUVDB-ID: #VU57173

Risk: Low

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in the User's Name when creating/updating a User. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

osTicket: 1.14 - 1.15.3.1

External links

http://github.com/osTicket/osTicket/releases/tag/v1.15.4
http://github.com/osTicket/osTicket/releases/tag/v1.14.8

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.