Insufficient logging in ServiceDesk Plus

1) Insufficient Logging

EUVDB-ID: #VU74788

Risk: Low

CVSSv3.1: 3.2 [CVSS:3.1/AV:N/AC:H/PR:N/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-778 - Insufficient Logging

Exploit availability: No

Description

The vulnerability allows a remote attacker to conceal their activity.

The vulnerability exists due to authorization token is not logged if it is passed via HTTP headers. A remote attacker can conceal their activity within the application by sending the authorization token via HTTP header.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 14.0 14000 - 14.2 14200

External links

http://www.manageengine.com/products/service-desk/on-premises/readme.html#14201

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.