Multiple vulnerabilities in Zoho ManageEngine SupportCenter Plus

1) Cross-site scripting

EUVDB-ID: #VU79902

Risk: Medium

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in the chat settings page. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine SupportCenter Plus: 14000 - 14303

External links

http://www.manageengine.com/products/support-center/readme.html#14304

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

2) Improper Authentication

EUVDB-ID: #VU79903

Risk: Medium

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-287 - Improper Authentication

Exploit availability: No

Description

The vulnerability allows a remote user to escalate privileges within the application.

The vulnerability exists due to an error when generating authentication tokens. A remote user can bypass authentication process and gain unauthorized access to the application.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine SupportCenter Plus: 14000 - 14303

External links

http://www.manageengine.com/products/support-center/readme.html#14304

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

3) Information disclosure

EUVDB-ID: #VU79904

Risk: Medium

CVSSv3.1: 4.6 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote attacker to gain access to potentially sensitive information.

The vulnerability exists due to excessive data output in Query Report API. A remote attacker can gain unauthorized access to sensitive information on the system.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine SupportCenter Plus: 14000 - 14303

External links

http://www.manageengine.com/products/support-center/readme.html#14304

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

4) Server-Side Request Forgery (SSRF)

EUVDB-ID: #VU79905

Risk: High

CVSSv3.1: 8.1 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:H/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-918 - Server-Side Request Forgery (SSRF)

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform SSRF attacks.

The vulnerability exists due to insufficient validation of user-supplied input. A remote attacker can send a specially crafted HTTP request and trick the application to initiate requests to arbitrary systems.

Successful exploitation of this vulnerability may allow a remote attacker gain access to sensitive data, located in the local network or send malicious requests to other servers from the vulnerable system.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine SupportCenter Plus: 14000 - 14303

External links

http://www.manageengine.com/products/support-center/readme.html#14304

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

5) Inclusion of Sensitive Information in Log Files

EUVDB-ID: #VU79906

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-532 - Information Exposure Through Log Files

Exploit availability: No

Description

The vulnerability allows a remote user to gain access to sensitive information.

The vulnerability exists due to software stores sensitive information into log files. A remote user can read the log files and gain access to sensitive data.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine SupportCenter Plus: 14000 - 14303

External links

http://www.manageengine.com/products/support-center/readme.html#14304

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

6) Cross-site request forgery

EUVDB-ID: #VU79907

Risk: Medium

CVSSv3.1: 4.1 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-352 - Cross-Site Request Forgery (CSRF)

Exploit availability: No

Description

The vulnerability allows a remote attacker to perform cross-site request forgery attacks.

The vulnerability exists due to insufficient validation of the HTTP request origin in logs. A remote attacker can trick the victim to visit a specially crafted web page and perform arbitrary actions on behalf of the victim on the vulnerable website.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine SupportCenter Plus: 14000 - 14303

External links

http://www.manageengine.com/products/support-center/readme.html#14304

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.