XML External Entity injection in Insight Remote Support (IRS) - CVE-2024-53675
Published: December 3, 2024 / Updated: December 17, 2025
Vulnerability identifier: #VU101125
CSH Severity: Medium
CVSS v4: 6.9 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2024-53675
CWE-ID: CWE-611
Exploitation vector: Remote access
Exploit availability:
Public exploit is available
Vulnerability details
The vulnerability allows a remote attacker to gain access to sensitive information.
The vulnerability exists due to insufficient validation of user-supplied XML input within the implementation of the validateAgainstXSD method. A remote attacker can pass a specially crafted XML code to the affected application and view contents of arbitrary files on the system or initiate requests to external systems.
Successful exploitation of the vulnerability may allow an attacker to view contents of arbitrary file on the server or perform network scanning of internal and external infrastructure.
Affected software
Insight Remote Support (IRS)
Insight Remote Support Clients
Insight Remote Support Clients
How to mitigate CVE-2024-53675
Install updates from vendor's website.
Insight Remote Support (IRS) - update to 7.14.0.629
Insight Remote Support Clients - update to 7.14.0.629
Insight Remote Support Clients - update to 7.14.0.629