Input validation error in OTRS - CVE-2017-14635
Published: September 21, 2017 / Updated: July 28, 2020
Vulnerability identifier: #VU32069
CSH Severity: High
CVSS v4: 8.7 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N]
CVE-ID: CVE-2017-14635
CWE-ID: CWE-20
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote authenticated user to execute arbitrary code.
In Open Ticket Request System (OTRS) 3.3.x before 3.3.18, 4.x before 4.0.25, and 5.x before 5.0.23, remote authenticated users can leverage statistics-write permissions to gain privileges via code injection.
Affected software
OTRS
otrs (Alpine package)
otrs (Alpine package)
How to mitigate CVE-2017-14635
Install update from vendor's website.
OTRS - addressed in versions 3.3.18, 4.0.25, 5.0.23
otrs (Alpine package) - addressed in versions 5.0.23-r0, 5.0.23-r1
otrs (Alpine package) - addressed in versions 5.0.23-r0, 5.0.23-r1