Information disclosure in Debian Linux - CVE-2017-16854
Published: December 8, 2017 / Updated: August 8, 2020
Vulnerability identifier: #VU37773
CSH Severity: Medium
CVSS v4: 7.1 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2017-16854
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote authenticated user to gain access to sensitive information.
In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.
Affected software
Debian Linux
otrs (Alpine package)
otrs (Alpine package)
How to mitigate CVE-2017-16854
Install update from vendor's website.
otrs (Alpine package) - update to 6.0.33-r0