Cross-site scripting in OTRS - CVE-2016-9139
Published: February 17, 2017 / Updated: August 8, 2020
Vulnerability identifier: #VU39643
CSH Severity: Low
CVSS v4.0: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:U/U:Clear
CVE-ID: CVE-2016-9139
CWE-ID: CWE-79
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vendor: otrs.org
Affected software:
OTRS
OTRS
Detailed vulnerability description
Vulnerability allows a remote attacker to perform Cross-site scripting attacks.
An input validation error exists in Open Ticket Request System (OTRS) 3.3.x before 3.3.16, 4.0.x before 4.0.19, and 5.0.x before 5.0.14. A remote authenticated attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in victim's browser in security context of vulnerable website.
Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.
How to mitigate CVE-2016-9139
Cybersecurity Help is currently unaware of any official solution to address this vulnerability.