Input validation error in OTRS - CVE-2010-4766
Published: March 18, 2011 / Updated: August 11, 2020
Vulnerability identifier: #VU45216
CSH Severity: Medium
CVSS v4.0: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green
CVE-ID: CVE-2010-4766
CWE-ID: CWE-20
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vendor: otrs.org
Affected software:
OTRS
OTRS
Detailed vulnerability description
The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.
The AgentTicketForward feature in Open Ticket Request System (OTRS) before 2.4.7 does not properly remove inline images from HTML e-mail messages, which allows remote attackers to obtain potentially sensitive image information in opportunistic circumstances by reading a forwarded message in a standard e-mail client.
How to mitigate CVE-2010-4766
Install update from vendor's website.