Information disclosure in OTRS - CVE-2019-13457
Published: March 10, 2020 / Updated: April 1, 2021
Vulnerability identifier: #VU51859
CSH Severity: Low
CVSS v4: 5.3 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2019-13457
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote authenticated user to gain access to sensitive information.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Affected software
OTRS
otrs (Alpine package)
otrs (Alpine package)
How to mitigate CVE-2019-13457
Install update from vendor's website.
otrs (Alpine package) - update to 6.0.33-r0
External References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/
- https://www.otrs.com/category/release-and-security-notes-en/