Input validation error in OTRS - CVE-2020-1765
Published: January 10, 2020 / Updated: April 1, 2021
Vulnerability identifier: #VU51863
CSH Severity: Medium
CVSS v4: 6.9 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2020-1765
CWE-ID: CWE-20
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote non-authenticated attacker to manipulate data.
An improper control of parameters allows the spoofing of the from fields of the following screens: AgentTicketCompose, AgentTicketForward, AgentTicketBounce and AgentTicketEmailOutbound. This issue affects: ((OTRS)) Community Edition 5.0.x version 5.0.39 and prior versions; 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
Affected software
OTRS
otrs (Alpine package)
otrs (Alpine package)
How to mitigate CVE-2020-1765
Install update from vendor's website.
otrs (Alpine package) - update to 6.0.33-r0
External References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html
- https://otrs.com/release-notes/otrs-security-advisory-2020-01/