Information disclosure in OTRS - CVE-2020-1769

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Main Vulnerability Database Vulnerabilities #VU51866

Information disclosure in OTRS - CVE-2020-1769

Published: March 27, 2020 / Updated: April 1, 2021


Vulnerability identifier: #VU51866
CSH Severity: Low
CVSS v4: 5.3 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2020-1769
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability: No public exploit available

Vulnerability details

The vulnerability allows a remote authenticated user to gain access to sensitive information.

In the login screens (in agent and customer interface), Username and Password fields use autocomplete, which might be considered as security issue. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.


Affected software

OTRS
otrs (Alpine package)

How to mitigate CVE-2020-1769

Install update from vendor's website.

otrs (Alpine package) - update to 6.0.33-r0

External References

Related Security Bulletins