Information disclosure in OTRS Community Edition and OTRS - CVE-2021-36096
Published: September 8, 2021
Vulnerability identifier: #VU56404
CSH Severity: Medium
CVSS v4: 8.7 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2021-36096
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote attacker to gain access to potentially sensitive information.
The vulnerability exists due to generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. A remote attacker can gain unauthorized access to sensitive information on the system.
Affected software
OTRS Community Edition
OTRS
OTRS
How to mitigate CVE-2021-36096
Install updates from vendor's website.
OTRS - addressed in versions 7.0.29, 8.0.16