Information disclosure in OTRS - CVE-2022-1004
Published: March 23, 2022
Vulnerability identifier: #VU61568
CSH Severity: Low
CVSS v4: 5.3 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2022-1004
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote attacker to gain access to potentially sensitive information.
The vulnerability exists due to improper restriction of the accounted time in the Ticket Detail View (External Interface) when ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled. A remote user can gain unauthorized access to sensitive information on the system.
Affected software
OTRS
How to mitigate CVE-2022-1004
Install updates from vendor's website.
OTRS - addressed in versions 7.0.33, 8.0.20