Deserialization of Untrusted Data in Web Help Desk - CVE-2024-28988
Published: October 17, 2024 / Updated: June 20, 2025
Vulnerability identifier: #VU98770
CSH Severity: High
CVSS v4: 9.3 [CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N]
CVE-ID: CVE-2024-28988
CWE-ID: CWE-502
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote attacker to execute arbitrary code on the target system.
The vulnerability exists due to insecure input validation when processing serialized data within the AjaxProxy. A remote attacker can pass specially crafted data to the application and execute arbitrary code on the target system.
Successful exploitation of this vulnerability may result in complete compromise of vulnerable system.
Affected software
Web Help Desk
How to mitigate CVE-2024-28988
Install updates from vendor's website.
Web Help Desk - update to 12.8.3 Hotfix 3