Vulnerability identifier: #VU15368

Vulnerability risk: Low

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2018-14593

CWE-ID: CWE-284

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote attacker to gain unauthorized access to sensitive information.

The vulnerability exists due to improper access control restrictions when accessing certain URL. A remote authenticated attacker with agent privileges can escalate privileges and gain access to otherwise restricted functionality.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

OTRS: 4.0.0 - 6.0.9

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External links
http://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.