Vulnerability identifier: #VU28135

Vulnerability risk: High

CVSSv3.1: 8.5 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-287

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
Zoho ManageEngine ServiceDesk Plus
Web applications / Remote management & hosting panels

Vendor: Zoho Corporation

Description

The vulnerability allows a remote attacker to bypass authentication process.

The vulnerability exists due to an authentication error while configuring OAuth and signing in using the authentication pop-up window. A remote attacker can bypass authentication process and gain unauthorized access to the application.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 11.1 build 11100 - 11.1 build 11113

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External links
http://www.manageengine.com/products/service-desk/on-premises/readme.html?112233

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.