Vulnerability identifier: #VU28136

Vulnerability risk: Medium

CVSSv3.1: 6.5 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-310

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
Zoho ManageEngine ServiceDesk Plus
Web applications / Remote management & hosting panels

Vendor: Zoho Corporation

Description

The vulnerability allows a remote attacker to gain access to potentially sensitive information.

The vulnerability exists due to a BREACH attack issue. A remote attacker can recover the headers of an HTTP request and gain unauthorized access to sensitive information on the system.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 11.1 build 11100 - 11.1 build 11114

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External links
http://www.manageengine.com/products/service-desk/on-premises/readme.html?112233

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.