Vulnerability identifier: #VU30350
Vulnerability risk: Medium
CVSSv3.1: 5.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]
CVE-ID:
CWE-ID:
CWE-200
Exploitation vector: Network
Exploit availability: No
Vulnerable software:
OTRS
Web applications /
Other software
Vendor: otrs.org
Description
The vulnerability allows a remote authenticated user to gain access to sensitive information.
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Mitigation
Install update from vendor's website.
Vulnerable software versions
OTRS: 3.2.0 - 3.2.7
External links
http://advisories.mageia.org/MGASA-2013-0196.html
http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html
http://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088
http://www.securityfocus.com/bid/60688/discuss
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.