#VU31199 Input validation error in OTRS - CVE-2018-16587
Published: September 28, 2018 / Updated: July 17, 2020
Vulnerability identifier: #VU31199
Vulnerability risk: Medium
CVSSv4.0: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:H/VA:N/SC:N/SI:N/SA:N/E:U/U:Green
CVE-ID: CVE-2018-16587
CWE-ID: CWE-20
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerable software:
OTRS
OTRS
Software vendor:
otrs.org
otrs.org
Description
The vulnerability allows a remote non-authenticated attacker to manipulate data.
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Remediation
Install update from vendor's website.
External links
- https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
- https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
- https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843
- https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
- https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html
- https://www.debian.org/security/2018/dsa-4317