Vulnerability identifier: #VU31288

Vulnerability risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2018-10198

CWE-ID: CWE-200

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

Mitigation
Install update from vendor's website.

Vulnerable software versions

OTRS: 6.0.0 - 6.0.6

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External links
http://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.