Vulnerability identifier: #VU48718

Vulnerability risk: Low

CVSSv3.1: 4.5 [CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2020-1778

CWE-ID: CWE-200

Exploitation vector: Local network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote attacker to gain access to potentially sensitive information.

The vulnerability exists due to a flaw when using multiple backends for user authentication (with LDAP). A remote authenticated attacker on the local network can gain unauthorized access to sensitive information on the system.

Mitigation
Install updates from vendor's website.

Vulnerable software versions

OTRS: 8.0.9

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External links
http://otrs.com/release-notes/otrs-security-advisory-2020-16/

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the local network (LAN).

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.