Vulnerability identifier: #VU51859
Vulnerability risk: Low
CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]
CVE-ID:
CWE-ID:
CWE-200
Exploitation vector: Network
Exploit availability: No
Vulnerable software:
OTRS
Web applications /
Other software
Vendor: otrs.org
Description
The vulnerability allows a remote authenticated user to gain access to sensitive information.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Mitigation
Install update from vendor's website.
Vulnerable software versions
OTRS: 1.0.2b
External links
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
http://otrs.com/release-notes/otrs-security-advisory-2019-11/
http://www.otrs.com/category/release-and-security-notes-en/
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.