#VU51869 Information disclosure in OTRS - CVE-2020-1772
Published: March 27, 2020 / Updated: April 1, 2021
Vulnerability identifier: #VU51869
Vulnerability risk: Medium
CVSSv4.0: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green
CVE-ID: CVE-2020-1772
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerable software:
OTRS
OTRS
Software vendor:
otrs.org
otrs.org
Description
The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.
It's possible to craft Lost Password requests with wildcards in the Token value, which allows attacker to retrieve valid Token(s), generated by users which already requested new passwords. This issue affects: ((OTRS)) Community Edition 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
Remediation
Install update from vendor's website.
External links
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html
- https://otrs.com/release-notes/otrs-security-advisory-2020-09/