#VU51871 Insufficient Session Expiration in OTRS - CVE-2020-1776

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Main Vulnerability Database Vulnerabilities #VU51871

#VU51871 Insufficient Session Expiration in OTRS - CVE-2020-1776

Published: July 20, 2020 / Updated: April 1, 2021


Vulnerability identifier: #VU51871
Vulnerability risk: Low
CVSSv4.0: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear
CVE-ID: CVE-2020-1776
CWE-ID: CWE-613
Exploitation vector: Remote access
Exploit availability: No public exploit available
Vulnerable software:
OTRS
Software vendor:
otrs.org

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.


Remediation

Install update from vendor's website.

External links