Vulnerability identifier: #VU51871

Vulnerability risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2020-1776

CWE-ID: CWE-613

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
OTRS
Web applications / Other software

Vendor: otrs.org

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

When an agent user is renamed or set to invalid the session belonging to the user is keept active. The session can not be used to access ticket data in the case the agent is invalid. This issue affects ((OTRS)) Community Edition: 6.0.28 and prior versions. OTRS: 7.0.18 and prior versions, 8.0.4. and prior versions.

Mitigation
Install update from vendor's website.

Vulnerable software versions

OTRS: 6.0.0 - 6.0.13

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External links
http://otrs.com/release-notes/otrs-security-advisory-2020-13/

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.