Vulnerability identifier: #VU6423

Vulnerability risk: Low

CVSSv3.1: 4.6 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2017-6626

CWE-ID: CWE-798

Exploitation vector: Network

Exploit availability: No

Vulnerable software:
Cisco Finesse
Client/Desktop applications / Other client software

Vendor: Cisco Systems, Inc

Description
The vulnerability allows a remote unauthenticated user to obtain potentially sensitive information on the target system.

The weakness exists due to existence of a user account that has an undocumented, hard-coded password. A remote attacker can use hard-coded credentials, login with this account, retrieve potentially sensitive information and receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes.

Successful exploitation of the vulnerability results in information disclosure.

Mitigation
Install update from vendor's website.

Vulnerable software versions

Cisco Finesse: 11.5.1 - 11.6.1

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External links
http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce

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Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.