SB2011031806 - Multiple vulnerabilities in OTRS

Description

This security bulletin contains information about 2 vulnerabilities.

1) Permissions, Privileges, and Access Controls (CVE-ID: CVE-2008-7282)

CWE-ID: CWE-264 - Permissions, Privileges, and Access Controls

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:P/PR:H/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:U/U:Clear

The vulnerability allows a remote #AU# to read and manipulate data.

Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm in Open Ticket Request System (OTRS) before 2.2.6, when the CustomerPanelOwnSelection and CustomerGroupSupport options are enabled, allows remote authenticated users to bypass intended access restrictions, and perform certain (1) list and (2) write operations on queues, via unspecified vectors.

2) Permissions, Privileges, and Access Controls (CVE-ID: CVE-2008-7283)

CWE-ID: CWE-264 - Permissions, Privileges, and Access Controls

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:L/VA:L/SC:N/SI:N/SA:N/E:U/U:Clear

The vulnerability allows a remote #AU# to read and manipulate data.

Open Ticket Request System (OTRS) before 2.2.6, when customer group support is enabled, allows remote authenticated users to bypass intended access restrictions and perform web-interface updates to tickets by leveraging queue read permissions.

Remediation

Install update from vendor's website.

References

• http://bugs.otrs.org/show_bug.cgi?id=2696
• http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807
• http://bugs.otrs.org/show_bug.cgi?id=2544