Cross-site scripting in Zoho ManageEngine ServiceDesk Plus

1) Cross-site scripting

EUVDB-ID: #VU24710

Risk: Low

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2020-6843

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in the Reports module. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install update from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus: 11.0 Build 11007

External links

http://packetstormsecurity.com/files/156050/ZOHO-ManageEngine-ServiceDeskPlus-11.0-Build-11007-Cross-Site-Scripting.html
http://seclists.org/fulldisclosure/2020/Jan/32
http://sec-consult.com/en/vulnerability-lab/advisories/index.html
http://seclists.org/bugtraq/2020/Jan/34
http://www.manageengine.com/products/service-desk/readme.html#11010%20-%20SD-83959

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.