Information disclosure in otrs OTRS

1) Information disclosure

EUVDB-ID: #VU30350

Risk: Medium

CVSSv4.0: 4.9 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green]

CVE-ID: CVE-2013-4088

CWE-ID: CWE-200 - Exposure of sensitive information to an unauthorized actor

Exploit availability: No

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 3.2.0 - 3.2.7

CPE2.3

• cpe:2.3:a:otrs_org:open_ticket_request_system:3.2.0:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:3.2.1:*:*:*:*:*:*:*
• cpe:2.3:a:otrs_org:open_ticket_request_system:3.2.2:*:*:*:*:*:*:*

External links

https://advisories.mageia.org/MGASA-2013-0196.html
https://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088
https://www.securityfocus.com/bid/60688/discuss

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.