Information disclosure in otrs OTRS

1) Information disclosure

EUVDB-ID: #VU30350

Risk: Medium

CVSSv3.1: 5.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: CVE-2013-4088

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote authenticated user to gain access to sensitive information.

Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Mitigation

Install update from vendor's website.

Vulnerable software versions

OTRS: 3.2.0 - 3.2.7

External links

http://advisories.mageia.org/MGASA-2013-0196.html
http://archives.neohapsis.com/archives/bugtraq/2013-07/0015.html
http://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088
http://www.securityfocus.com/bid/60688/discuss

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.