Information disclosure in OTRS
| Risk | Low |
| Patch available | YES |
| Number of vulnerabilities | 1 |
| CVE-ID | CVE-2020-1778 |
| CWE-ID | CWE-200 |
| Exploitation vector | Local network |
| Public exploit | N/A |
| Vulnerable software Subscribe |
OTRS Web applications / Other software |
| Vendor | otrs.org |
Security Bulletin
This security bulletin contains one low risk vulnerability.
1) Information disclosure
EUVDB-ID: #VU48718
Risk: Low
CVSSv3.1: 4.5 [CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]
CVE-ID: CVE-2020-1778
CWE-ID:
CWE-200 - Information exposure
Exploit availability: No
DescriptionThe vulnerability allows a remote attacker to gain access to potentially sensitive information.
The vulnerability exists due to a flaw when using multiple backends for user authentication (with LDAP). A remote authenticated attacker on the local network can gain unauthorized access to sensitive information on the system.
MitigationInstall updates from vendor's website.
Vulnerable software versionsOTRS: 8.0.9
External linkshttp://otrs.com/release-notes/otrs-security-advisory-2020-16/
Q & A
Can this vulnerability be exploited remotely?
Yes. This vulnerability can be exploited by a remote authenticated user via the local network (LAN).
Is there known malware, which exploits this vulnerability?
No. We are not aware of malware exploiting this vulnerability.
