Input validation error in OTRS - CVE-2019-10065
Published: March 10, 2020 / Updated: April 1, 2021
Vulnerability identifier: #VU51856
CSH Severity: Low
CVSS v4: 5.3 [CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2019-10065
CWE-ID: CWE-20
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote authenticated user to gain access to sensitive information.
An issue was discovered in Open Ticket Request System (OTRS) 7.0 through 7.0.6. An attacker who is logged into OTRS as a customer user can use the search result screens to disclose information from internal FAQ articles, a different vulnerability than CVE-2019-9753.
Affected software
OTRS
otrs (Alpine package)
otrs (Alpine package)
How to mitigate CVE-2019-10065
Install update from vendor's website.
otrs (Alpine package) - update to 6.0.33-r0