Information disclosure in OTRS - CVE-2020-1770
Published: March 27, 2020 / Updated: April 1, 2021
Vulnerability identifier: #VU51867
CSH Severity: Low
CVSS v4.0: CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Clear
CVE-ID: CVE-2020-1770
CWE-ID: CWE-200
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vendor: otrs.org
Affected software:
OTRS
OTRS
Detailed vulnerability description
The vulnerability allows a remote authenticated user to gain access to sensitive information.
Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions.
How to mitigate CVE-2020-1770
Install update from vendor's website.
Sources
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html
- https://otrs.com/release-notes/otrs-security-advisory-2020-07/