XML External Entity injection in Zoho ManageEngine ServiceDesk Plus and Zoho ManageEngine ServiceDesk Plus MSP - CVE-2022-40771
Published: November 24, 2022 / Updated: November 24, 2022
Vulnerability identifier: #VU69580
CSH Severity: Low
CVSS v4: 5.1 [CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N]
CVE-ID: CVE-2022-40771
CWE-ID: CWE-611
Exploitation vector: Remote access
Exploit availability:
No public exploit available
Vulnerability details
The vulnerability allows a remote attacker to gain access to sensitive information.
The vulnerability exists due to insufficient validation of user-supplied XML input when integrating with Analytics Plus. A remote attacker can pass a specially crafted XML code to the affected application and view contents of arbitrary files on the system or initiate requests to external systems.
Successful exploitation of the vulnerability may allow an attacker to view contents of arbitrary file on the server or perform network scanning of internal and external infrastructure.
Affected software
Zoho ManageEngine ServiceDesk Plus
ManageEngine AssetExplorer
Zoho ManageEngine ServiceDesk Plus MSP
Zoho ManageEngine SupportCenter Plus
ManageEngine AssetExplorer
Zoho ManageEngine ServiceDesk Plus MSP
Zoho ManageEngine SupportCenter Plus
How to mitigate CVE-2022-40771
Install updates from vendor's website.
Zoho ManageEngine ServiceDesk Plus - update to 14.0 14001
Zoho ManageEngine ServiceDesk Plus MSP - update to 13001
ManageEngine AssetExplorer - update to 6981
Zoho ManageEngine SupportCenter Plus - update to 11026
Zoho ManageEngine ServiceDesk Plus MSP - update to 13001
ManageEngine AssetExplorer - update to 6981
Zoho ManageEngine SupportCenter Plus - update to 11026