Multiple vulnerabilities in Zoho ManageEngine ServiceDesk Plus MSP

1) Cleartext storage of sensitive information

EUVDB-ID: #VU79438

Risk: Low

CVSSv3.1: 3.7 [CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-312 - Cleartext Storage of Sensitive Information

Exploit availability: No

Description

The vulnerability allows an attacker to gain access to sensitive information.

The vulnerability exists due to the API key is stored unencrypted in the server configuration table. An attacker with access to the server configuration table can obtain the key and use it to query the database.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

2) Information disclosure

EUVDB-ID: #VU79446

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote user to gain access to potentially sensitive information.

The vulnerability exists due to excessive data output by the application. A remote user can associate child contracts with expired contracts..

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

3) Cross-site scripting

EUVDB-ID: #VU79445

Risk: Low

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in then left pane list view page in Purchase module. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

4) Cross-site request forgery

EUVDB-ID: #VU79444

Risk: Low

CVSSv3.1: 4.1 [CVSS:3.1/AV:N/AC:H/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-352 - Cross-Site Request Forgery (CSRF)

Exploit availability: No

Description

The vulnerability allows a remote attacker to perform cross-site request forgery attacks.

The vulnerability exists due to insufficient validation of the HTTP request origin in logs. A remote attacker can trick the victim to visit a specially crafted web page and perform arbitrary actions on behalf of the victim on the vulnerable website.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

5) Improper access control

EUVDB-ID: #VU79443

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions. A remote user can bypass implemented security restrictions and renew already renewed contracts.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

6) Information disclosure

EUVDB-ID: #VU79442

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote user to gain access to potentially sensitive information.

The vulnerability exists due to excessive data output by the application. A remote user can associate parent contracts as child contracts.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

7) Improper access control

EUVDB-ID: #VU79441

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions while creating purchase requests from service requests. A remote user can bypass implemented security restrictions and gain unauthorized access to the application.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

8) Improper access control

EUVDB-ID: #VU79440

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions while downloading software license attachments. A remote user can bypass implemented security restrictions and gain access to sensitive information.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

9) Permissions, Privileges, and Access Controls

EUVDB-ID: #VU79439

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-264 - Permissions, Privileges, and Access Controls

Exploit availability: No

Description

The vulnerability allows a remote user to gain access to sensitive information.

The vulnerability exists due to disposed or expired workstations or servers are listed in software license operations. A remote user can gain access to potentially sensitive data.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

10) Improper access control

EUVDB-ID: #VU79434

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions. A remote user can bypass implemented security restrictions and detach associated purchase requests.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

11) Stored cross-site scripting

EUVDB-ID: #VU79395

Risk: Low

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote user to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in task title. A remote user can inject and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

12) Information disclosure

EUVDB-ID: #VU79418

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-200 - Information exposure

Exploit availability: No

Description

The vulnerability allows a remote user to gain access to potentially sensitive information.

The vulnerability exists due to excessive data output in Query Report API. A remote user can gain unauthorized access to sensitive information.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

13) Improper access control

EUVDB-ID: #VU79417

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions while deleting software license attachments. A remote user can bypass implemented security restrictions.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

14) Improper access control

EUVDB-ID: #VU79415

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions while fetching details of attachments in software licenses. A remote user can bypass implemented security restrictions and gain unauthorized access to the application.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

15) Improper access control

EUVDB-ID: #VU79414

Risk: Medium

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions. A remote user can bypass implemented security restrictions and gain unauthorized access to the application while creating incident SLAs.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

16) Inclusion of Sensitive Information in Log Files

EUVDB-ID: #VU79412

Risk: Low

CVSSv3.1: 4.8 [CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-532 - Information Exposure Through Log Files

Exploit availability: No

Description

The vulnerability allows a local user to gain access to sensitive information.

The vulnerability exists due to software stores sensitive information into log files. A local user can read the log files and gain access to sensitive data.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

No. This vulnerability can be exploited locally. The attacker should have authentication credentials and successfully authenticate on the system.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

17) Improper access control

EUVDB-ID: #VU79399

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions related to removal of incident SLAs. A remote user can bypass implemented security restrictions and gain unauthorized access to the application.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

18) Improper access control

EUVDB-ID: #VU79398

Risk: Low

CVSSv3.1: 3.8 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-284 - Improper Access Control

Exploit availability: No

Description

The vulnerability allows a remote user to gain unauthorized access to otherwise restricted functionality.

The vulnerability exists due to improper access restrictions. A remote user can bypass implemented security restrictions and fetch list of software.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

19) Improper Authentication

EUVDB-ID: #VU79397

Risk: Medium

CVSSv3.1: 4.7 [CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-287 - Improper Authentication

Exploit availability: No

Description

The vulnerability allows a remote user to escalate privileges within the application.

The vulnerability exists due to an error when generating authentication tokens. A remote user can bypass authentication process and gain unauthorized access to the application.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote authenticated user via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

20) Server-Side Request Forgery (SSRF)

EUVDB-ID: #VU79396

Risk: Medium

CVSSv3.1: 6.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-918 - Server-Side Request Forgery (SSRF)

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform SSRF attacks.

The vulnerability exists due to insufficient validation of user-supplied input. A remote attacker can send a specially crafted HTTP request and trick the application to initiate requests to arbitrary systems.

Successful exploitation of this vulnerability may allow a remote attacker gain access to sensitive data, located in the local network or send malicious requests to other servers from the vulnerable system.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.

21) Cross-site scripting

EUVDB-ID: #VU79447

Risk: Low

CVSSv3.1: 5.3 [CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N/E:U/RL:O/RC:C]

CVE-ID: N/A

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

Exploit availability: No

Description

The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data in chat settings page. A remote attacker can trick the victim to follow a specially crafted link and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.

Mitigation

Install updates from vendor's website.

Vulnerable software versions

Zoho ManageEngine ServiceDesk Plus MSP: 14000 - 14304

External links

http://www.manageengine.com/products/service-desk-msp/readme.html#14305

Q & A

Can this vulnerability be exploited remotely?

Yes. This vulnerability can be exploited by a remote non-authenticated attacker via the Internet.

Is there known malware, which exploits this vulnerability?

No. We are not aware of malware exploiting this vulnerability.