SB2017101615 - Multiple vulnerabilities in osTicket.com osTicket

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Main Vulnerability Database SB2017101615

SB2017101615 - Multiple vulnerabilities in osTicket.com osTicket

Published: October 16, 2017 Updated: November 18, 2020

Security Bulletin ID SB2017101615
CSH Severity
High
Patch available
YES
Number of vulnerabilities 3
Exploitation vector Remote access
Highest impact Code execution

Breakdown by Severity

High 33% Medium 33% Low 33%
  • Low
  • Medium
  • High
  • Critical

Description

This security bulletin contains information about 3 vulnerabilities.


1) Cross-site scripting (CVE-ID: CVE-2019-13397)

CWE-ID: CWE-79 - Improper Neutralization of Input During Web Page Generation ('Cross-site Scripting')

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N/E:U/U:Clear


The disclosed vulnerability allows a remote attacker to perform cross-site scripting (XSS) attacks.

The vulnerability exists due to insufficient sanitization of user-supplied data. A remote attacker can permanently inject and execute arbitrary HTML and script code in user's browser in context of vulnerable website.

Successful exploitation of this vulnerability may allow a remote attacker to steal potentially sensitive information, change appearance of the web page, perform phishing and drive-by-download attacks.


2) Arbitrary file upload (CVE-ID: CVE-2017-15580)

CWE-ID: CWE-434 - Unrestricted Upload of File with Dangerous Type

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N/E:P/U:Amber


The vulnerability allows a remote non-authenticated attacker to execute arbitrary code.

osTicket 1.10.1 provides a functionality to upload 'html' files with associated formats. However, it does not properly validate the uploaded file's contents and thus accepts any type of file, such as with a tickets.php request that is modified with a .html extension changed to a .exe extension. An attacker can leverage this vulnerability to upload arbitrary files on the web application having malicious content.


3) Cross-site request forgery (CVE-ID: CVE-2017-15362)

CWE-ID: CWE-352 - Cross-Site Request Forgery (CSRF)

CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:A/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:U/U:Green


The vulnerability allows a remote attacker to perform cross-site request forgery attacks.

The vulnerability exists due to insufficient validation of the HTTP request origin. A remote attacker can trick the victim to visit a specially crafted web page and perform arbitrary actions on behalf of the victim on the vulnerable website.


Remediation

Install update from vendor's website.

References