SB2011031805 - Multiple vulnerabilities in OTRS
Published: March 18, 2011 Updated: August 11, 2020
Breakdown by Severity
- Low
- Medium
- High
- Critical
Description
This security bulletin contains information about 2 vulnerabilities.
1) Input validation error (CVE-ID: CVE-2008-7280)
CWE-ID: CWE-20 - Improper input validation
CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:L/SC:N/SI:N/SA:N/E:U/U:Green
The vulnerability allows a remote non-authenticated attacker to perform service disruption.
Kernel/System/EmailParser.pm in PostmasterPOP3.pl in Open Ticket Request System (OTRS) before 2.2.7 does not properly handle e-mail messages containing malformed UTF-8 characters, which allows remote attackers to cause a denial of service (e-mail retrieval outage) via a crafted message.
2) Information disclosure (CVE-ID: CVE-2008-7281)
CWE-ID: CWE-200 - Exposure of sensitive information to an unauthorized actor
CVSSv4: CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:U/U:Green
The vulnerability allows a remote non-authenticated attacker to gain access to sensitive information.
Open Ticket Request System (OTRS) before 2.2.7 sends e-mail containing a Bcc header field that lists the Blind Carbon Copy recipients, which allows remote attackers to obtain potentially sensitive e-mail address information by reading this field.
Remediation
Install update from vendor's website.